(Hyper) Your device software needs a reset

Your device software needs a reset
What Happened?
Your device software needs a reset.
How to Fix It:
Please press and hold down the control button for 22 seconds until the screen changes. Countdown will reset if the button is released before end of the countdown. The product can also be reset manually by holding the control button for 22 seconds at any time. If the dial is not set to OFF, the product may run an incomplete session before it reboots. To perform the reset correctly, it is important to keep the button continuously pressed for 22 seconds.

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If you need a faster response, you could alway use Live Chat.
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