Frequently Asked Questions
myglo™ Care
First of all, all Hyper devices are covered by a 24-month warranty.
If you need further support, all you need to do is contact the myglo™ care team at 800-500-1450* or send us an email at info.gr@myglo.com.
Also, there will be no hassle for you. Our courier service will replace your device as soon as possible (depending on the area you live in).
*Monday to Friday from 08:00 – 20:00
To begin with, we encourage you to brush your glo™ device with every pack. But even if that doesn’t happen, don’t worry! Sometimes our devices may be exposed to increased heat, humidity, and strain. That’s why every device comes with a 24 month warranty. No matter what’s happened to it during that time, your glo™ care team has got your back. Simply start a chat with us anytime, and we will send a replacement to you as soon as possible* with no questions asked! If your device is not working as intended and is outside its warranty, we suggest it may be time to invest in the newest technology at your local retailer or online here.
To check if your device is still within its warranty, simply locate the purchase date on your receipt or the confirmation email you received when you bought the device. Our devices come with a 24 month warranty, so if it's been less than two years since your purchase, you're covered! If you need any help or have any questions, feel free to reach out to our glo™ care team at 800-500-1450. We're here to assist you!
To keep your glo™ device in top condition and avoid issues in the future, we encourage you to brush it regularly (with every pack). You can find detailed instructions on the user guide, which is available in discoverglo.gr, and in the packaging of your device. If you have any questions or need further assistance, our glo™ care team is here to help. Just give us a call at 800-500-1450.
If you've lost your warranty information, don't worry! To get a replacement, your device needs to be registered and still within its 24 month warranty period. If you haven't registered your device yet, please do so on our website. If your device is already registered and within the warranty period, our glo™ care team is here to help. Just give us a call at 800-500-1450, and we'll assist you with the next steps.
General Questions
THP come from the phrase Tobacco Heating Product. This technology heats the smoke instead of burning it.
Advanced Heat technology is an exclusive glo™ technology. Unlike traditional cigarettes, in which the smoke burns at 900°, glo™ technology heats the smoke to 260°C in Boost mode and 250°C in Standard mode without leading to combustion*.
*This characteristic does not necessarily mean that the product is less harmful than other tobacco products.
Induction heating is a widespread technology in today's kitchens, which has been miniaturized in the glo™ hyper appliance. It works in the following way: a battery charges a coil which creates a magnetic field, causing heat in the metal tube where the neo™ Stick is placed. The metal tube inside the device receives and heats the smoke rod, offering a more intense smoking experience & better performance of the heated smoke with a faster heating time.
No, glo™ produces smoke aerosol.
The glo™ releases smoke aerosol and does not produce smoke.
glo™ uses tobacco heating technology which, unlike traditional cigarettes, heats the tobacco contained in the special neo™ and Lucky Strike tobacco sticks. Unlike the traditional cigarette, combustion is completely absent, resulting in the avoidance of ash production. Therefore, neo™ & Lucky Strike sticks are only used with glo™ and should not be attempted to be lit. The taste of neo™ and Lucky Strike sticks is a whole new way to enjoy the taste of tobacco. At first, the taste will be distinct and different from that of conventional cigarettes, as they do not contain flavour components produced as by-products of combustion.
glo™ has a very different technology than electronic cigarettes. neo™ & Lucky Strike sticks are tobacco products that require the advanced heating technology of the glo™ device and produce nicotine and tobacco vapor. The electronic cigarette is not classified, as a tobacco product, and is usually a stand-alone multi-use device that contains a liquid formulation with flavours and nicotine, which, when heated in the device, creates vapour.
glo™ device must be disposed of in accordance with local regulations for the disposal and recycling of electronic equipment.
According to the Greek regulatory framework, tobacco heating products can be used outdoors and have the same restrictions on use, sale and advertising as traditional tobacco products (conventional cigarettes). Therefore, a total smoking ban applies in all indoor public or private workplaces, in all HoReCas except outside areas that are excluded, in all types of waiting rooms, in airports except in designated smoking areas, at stations in all means of transport, including ships, in all school canteens, in all means of public transport, including taxis, in all private or public cars carrying children up to 12 years of age. The exact same legislation applies to e-cigarettes.
glo™ device must be disposed of in accordance with local regulations for the disposal and recycling of electronic equipment.
glo™ offers consumers greater customization thanks to its 2 modes: Standard and Boost. With the standard mode, the device heats up and is ready in just 20 seconds with a session time of 4 minutes. With the Boost function on the other hand, the device heats up and is ready in just 15 seconds with a session time of 3 minutes. The different functions - based on the time and temperature reached - provide two different experiences.
There are two usage modes that give the consumer the option to choose based on their preferences. Boost mode provides a shorter and more intense smoking experience. The device is ready to use in just 15''.
The glo™ heating system is intended exclusively for adults and consumers of products containing nicotine. glo™ is not intended for: people under the age of 18, people who are allergic or sensitive to nicotine, pregnant and breastfeeding women, people who must avoid tobacco or products containing nicotine for medical reasons, people with heart disease, hypertension or diabetes. Keep glo™ products away from children and pets.
You must be over 18 years of age to use the glo™ smoke heating product.
glo™ HYPER PRO
The initial price of the glo HYPER PRO device is 27€. Make sure you are subscribed to our newsletters to be the first to know the current offers and news of glo.
The brand new glo™ HYPER PRO is our most advanced device to date, with the EasyView™ display.
- Enhanced with HeatBoost™ technology, offering an even more enhanced tasting experience*.
- With the addition of the TasteSelect™ shutter, glo™ HYPER PRO allows you to open the heating chamber and select the heating mode (Standard or Boost) with a single movement.
- glo™ HYPER PRO features the EasyView™ display, which gives you perfect control of key functions, such as in session preparation and monitoring and battery level.
*Compared to the glo™ HYPER X2. This product is not harmless and contains nicotine, which is an addictive substance.
glo™ HYPER PRO is designed to deliver up to 3 consecutive sessions.
Our new HeatBoost™ technology offers an even more enhanced taste experience*. HeatBoost™ technology has optimised the heating motor, electrical circuitry and temperature profiles to achieve better energy efficiency and enable higher heating temperatures, reaching up to 285°C in Standard mode and up to 300°C in Boost mode, while maintaining 20 sessions on a single charge. In addition, it allows for longer session times, with up to 4 minutes and 30 seconds in Standard mode.
*Compared to the glo HYPER X2. This product is not harmless and contains nicotine, which is an addictive substance.
No - the mode selection happens before the session start, rotation of the dial after this moment will not change the heating mode.
It is very important to clean glo HYPER PRO to maintain the best performance. It's really very simple, follow the steps below:
1. Let HYPER PRO cool down: Before cleaning it, make sure it has cooled down for at least 10 minutes.
2. Clean the bottom of the device: Every 5 sessions, open the door under your device and use a cloth to clean it.
3. Clean the heating chamber: Every 20 sessions, open both doors and use the brush, included in the appliance package, and clean the heating chamber on both sides. Remember to wash the brush with running water after each use and make sure it is dry before using it again.
The HYPER PRO offers up to 20 sessions on a single charge. The device can be fully charged in less than 90 minutes using the recommended adapter (12.5W (5V2.5A or 9V1.5A) and USB-C cable.
To restart the device, press and hold the control button for 22 seconds until the screen changes. The countdown will reset if you release the button before the end of the countdown. If the switch is not set to the OFF position, the product may perform an incomplete session before restarting. To properly perform the reset, it is important to hold the button down continuously for 22 seconds.
You can find out what the QR icon means below:
Irreversible damage
For your convenience, please contact the glo customer service line at 800-500-1450.
Battery life is coming to an end.
You can contact the glo customer service line at 800-500-1450 to check on the possibility of replacing the device as the battery performance has decreased.
glo™ HYPER
The initial price of the glo HYPER device is 17€. Make sure you are subscribed to our newsletters to be the first to know the current offers and news of glo.
- Enhanced with HeatBoost™ Technology, hyper and hyper PRO deliver improved taste satisfaction compared to previous glo systems.
- The intuitive user interface now includes a TasteSelect™ dial that allows to open the heating chamber and select the heating mode in one move. Both models continue to offer two distinct heating modes – Standard for extended enjoyment and Boost for a more intense taste and faster pre-heating.
- It allows for longer session times, with up to 4 minutes and 30 seconds in Standard mode.
- The required time for a full battery charge has decreased from 120 mintues (Air) to approximately 90 minutes.
glo HYPER is designed to deliver up to 3 consecutive sessions at typical room environments (15 - 25°C).
Our new HeatBoost™ technology offers an even more enhanced taste experience*. HeatBoost™ technology has optimised the heating motor, electrical circuitry and temperature profiles to achieve better energy efficiency and enable higher heating temperatures, reaching up to 285°C in Standard mode and up to 300°C in Boost mode, while maintaining 20 sessions on a single charge. In addition, it allows for longer session times, with up to 4 minutes and 30 seconds in Standard mode.
No - the mode selection happens before the session start, rotation of the dial after this moment will not change the heating mode.
It is very important to clean glo HYPER to maintain the best performance. It's really very simple, follow the steps below:
- Let HYPER cool down: Before cleaning it, make sure it has cooled down for at least 10 minutes.
- Clean the bottom of the device: Every 5 sessions, open the door under your device and use a cloth to clean it.
- Clean the heating chamber: Every 20 sessions, open both doors and use the brush, included in the appliance package, and clean the heating chamber on both sides. Remember to wash the brush with running water after each use and make sure it is dry before using it again.
The HYPER offers up to 20 sessions on a single charge. The device can be fully charged in less than 90 minutes using the recommended adapter (12.5W (5V2.5A or 9V1.5A) and USB-C cable.
The glo HYPER is a heating device, so it is normal for its surface to warm up during operation. The device has been tested for safety and includes built-in protection mechanisms to prevent dangerous overheating. If you feel that the surface temperature has become excessively hot, you should stop using the device. Avoid using the device outside the recommended ambient temperature range (0-40°C), as this may cause irreversible damage to the device and its battery. You can contact customer support via live chat on our website www.discoverglo.gr, or by phone at 800 500 1450.
Ράβδοι Καπνού neo™ sticks
neo™ Sticks contain specially processed tobacco, real (premium) tobacco, glycerin and flavorings.
glo™ is designed for use exclusively with neo™ Sticks Demi Slim. There are 7 choices of neo™ Sticks: Golden Tobacco, Classic Tobacco, Terracotta Tobacco, Smooth Tobacco, Scarlet, Arctic and Green
You should not light neo™ Sticks with a match or lighter, or attempt to consume them like a conventional cigarette. neo™ Sticks are designed exclusively for use with your glo™ device.
StickSeal™ technology has been designed to offer an improved experience without the need to clean the device. This is a product upgrade, as the sticks now feature a special cover at the front that seals the stick and prevents tobacco residue from entering the glo™ device during use. As a result, consumers will no longer need to clean the inside of the device from tobacco buildup*. This upgrade does not affect the consumers’ taste experience – the flavour of the sticks remains unchanged**.
*Inside the glo™ device when using StickSeal™ technology sticks.
**StickSeal™ technology does not affect the taste of tobacco sticks, which are only used with glo™ devices.
The new StickSeal™ technology is available in the following neo™ selection: Classic Tobacco, Terracotta Tobacco, Golden Tobacco, Silver Tobacco, and Scarlet.
The neo™ tobacco sticks upgraded with StickSeal™ technology are compatible with all existing glo™ Hyper devices.
- Make sure the device is turned off and has cooled down for at least 10 minutes after the last use.
- Open the shutter by rotating the TasteSelect™ dial to the Standard or Boost position, but do not press the start button.
- If you cannot remove the stick using your hands, try using a toothpick to gently pull the stick out. If necessary, open the access door and carefully push the stick from the bottom. Do not apply excessive force, as this may damage the heating chamber.
- Finally, check for any residue in the heating chamber. If present, clean it with a cotton swab. Close the heating chamber by rotating the dial to the OFF position and make sure to keep it closed when not using the device to prevent the buildup of dust or foreign objects.
Sticks with Capsule veo™
veo™ Sticks are tobacco free. They are made from the Rooibos plant (a botanical ingredient) and they are infused with rich flavors and nicotine. veo™ promises an intense flavor experience, enhanced with a capsule.
veo™ is aimed at adult nicotine users, particularly at those modern smokers looking for an alternative that mimics the ritual of smoking without containing tobacco.
neo™ is a tobacco product. veo™ on the other hand is a tobacco free product. Rooibos plant is used as the main ingredient and is mixed with "pure" nicotine.
veo™ Sticks can be used with all existing glo™ Hyper devices.
veo™ Sticks are available in three different flavors, giving the consumer the option to choose:
- Green Click: Rooibos-based, infused with a rich mint flavor.
- Scarlet Click: Rooibos-based, infused with a rich and refreshing berry flavor.
- Violet Click: Rooibos-based, infused with a rich and creamy blueberry flavor.
These flavors undergo strict laboratory evaluation by our scientists before they are approved for use in our products.
veo™ Sticks are made from high-quality Rooibos leaves with the addition of "pure" nicotine. Aromatic substances are added to the mixture, which is then combined with wrapping materials, filters, and capsules to create veo™.
At the moment veo™ sticks are manufactured in Europe.
Yes, they do. Rooibos is the main ingredient in the veo™ blend, and nicotine is infused during the blending process.
Pharmaceutical-grade nicotine is used in veo™ Sticks.
Τhe price of the packs will be €3.
Tobacco Sticks Lucky Strike
Lucky Strike is fully compatible with all glo™ devices.
Each Lucky Strike pack contains 20 tobacco sticks compatible with glo™ devices.
Lucky Strike for glo™ is available in 3 unique flavors:
- Rich Tobacco
- Golden Tobacco
- Balanced Tobacco
Each Lucky Strike pack costs 2.50€
StickSeal™ technology has been designed to offer an improved experience without the need to clean the device. This is a product upgrade, as the sticks now feature a special cover at the front that seals the stick and prevents tobacco residue from entering the glo™ device during use. As a result, consumers will no longer need to clean the inside of the device from tobacco buildup*. This upgrade does not affect the consumers’ taste experience – the flavour of the sticks remains unchanged**.
*Inside the glo™ device when using StickSeal™ technology sticks.
**StickSeal™ technology does not affect the taste of tobacco sticks, which are only used with glo™ devices.
The new StickSeal™ technology is available in the following Lucky Strike selection: Rich Tobacco, Golden Tobacco, Balanced Tobacco
The Lucky Strike tobacco sticks upgraded with StickSeal™ technology are compatible with all existing glo™ Hyper devices.
- Make sure the device is turned off and has cooled down for at least 10 minutes after the last use.
- Open the shutter by rotating the TasteSelect™ dial to the Standard or Boost position, but do not press the start button.
- If you cannot remove the stick using your hands, try using a toothpick to gently pull the stick out. If necessary, open the access door and carefully push the stick from the bottom. Do not apply excessive force, as this may damage the heating chamber.
- Finally, check for any residue in the heating chamber. If present, clean it with a cotton swab. Close the heating chamber by rotating the dial to the OFF position and make sure to keep it closed when not using the device to prevent the buildup of dust or foreign objects.
Register Device - Guarantee
Your device code is on the back of the package: There is a sticker that says my glo™ number.
- Personalized support
- Technical support
- Immediate device replacement in case of defective device or breakdown
- Be the first to know about glo™ news
- On myglo.com by selecting Device Registration from the main menu.
- In our call center
- At specific points of sale throughout Greece To activate the warranty of the device you must have the my glo™ number which is written on the back of the box and lasts for 12 months. If you have not registered your device, you should keep the proof of purchase and the my glo™ number from the device box.
The device warranty is valid for 24 months from the date of purchase. The consumer should have registered the device in the system through myglo.com or the Customer Service Line 800-500-1450 or have kept the purchase receipt and the packaging of the device given at the points of sale or from his online purchase.
