1. Introduction


These Terms and Conditions govern your participation in the Free Trial program for the glo™ HILO device via the myglo.com website, operated by British American Tobacco Hellas S.A., incorporated in Maroussi, Attica, 27 Agiou Thoma Str. (hereinafter the “Company”).
By participating in the program, you confirm that you have read, understood and fully and without any reservation accept the following Terms.



 

2. Eligibility


2.1 The program is available exclusively to:
•    individuals aged 18 or over
•    adult users of nicotine or tobacco products
2.2 This product contains nicotine, which is a highly addictive substance. It is not recommended for non-smokers.
2.3 The Company reserves the right to verify age and reject participation at its sole discretion.



 

3. Free Trial Offer Description


3.1 The Free Trial includes:
•    1 glo™ HILO device
•    2 packs of sticks (virto™ or rivo™)
The following apply:
To participate in the Program, upon entering the website https://www.myglo.com/el-gr/, you shall follow the steps below:
a. declare your age by confirming that you are over 18 years old in order to access and use the services
b. select your preferred glo™ HILO device
c. select the 2 packs of sticks (virto™ or rivo™) of your choice
d. proceed to the shopping cart to complete the order with a total value of nineteen euros (€19.00), subject to the following conditions:
•    The device is provided at an upfront cost of €0
•    The sticks (with a total value of eight euros (€8,00)) are charged upfront and are non-refundable
3.2 The package (device and 2 packs of sticks) is pre-selected and can’t be modified.



 

4. Pricing and Payment


By participating:
•    You shall provide a valid payment card
•    You are charged upfront for the sticks (with a total value of eight euros (€8,00))
•    You accept to authorize the Company to apply a charge for the device (with a total value of eleven euros (11,00€)) at a later stage, subject to these Terms.



 

5. Trial Period


5.1 The trial period lasts:
•    twenty-one (21) days from the order date *
* The Company reserves the right to complete the device return process within seven (7) days from receipt of the return package.
5.2 Following the completion of a period of twenty-eight (28) days from the order date, the charging process will be applied, provided that the device return process has not been completed.



 

6. Device Return


6.1 To avoid being charged:
•    you shall return the device via the designated courier company (Courier Center)
•    the product return voucher which is included in the initial order shall  be provided along with the device when returning the device at a Courier Center location
6.2 The return shall be considered valid only upon receipt and registration by the Company and shall be subject to inspection of the condition of the device. 



 

7. Device Charge


7.1 In the event that you fail to return the device within the specified period, or if the return process is not successfully completed, the Company will proceed with an automatic charge of eleven euros (€11,00) to the registered payment method, without further notice.
7.2 In the event of a successful and timely return, no charge for the device will be applied.



 

8. Offer Restrictions


•    The offer is valid once per user
•    It is non-transferable
•    It cannot be combined with other promotions or offers




9. Liability and Limitation of Liability of the Company


9.1 Participation in the Program presupposes and constitutes the unconditional acceptance of all present Terms.
9.2 Participation in the Program may be subject to changes or interruptions, which depend entirely on the capabilities of the existing technology on which the Program is based and are beyond the Company’s control and responsibility. The Company shall bear no liability for any of the foregoing reasons.
9.3 The Company shall not be held liable for any delays in returns caused by third parties (e.g. courier services) and does not guarantee the uninterrupted availability of the service or the program. In all cases, the Company’s liability shall be limited to acts or omissions arising from willful misconduct or gross negligence and shall not extend to events of chance or force majeure.
9.4 The use of the products is at the sole responsibility of the user and in accordance with the instructions for use.



 

10. Amendment of Terms


10.1 The Company reserves the right to amend these Terms at any time, to shorten or extend the duration of the Free Trial program, or to withdraw it, by prior notice through any appropriate means.
10.2 Continued use of the service constitutes acceptance of the applicable Terms in force at any given time.



 

11. Personal Data - Declaration of consent


Legitimate grounds for processing your personal data are: 
(a) taking pre-contractual measures at your request, in order to participate in the program.
(b) the execution of a contract regarding the purchase and delivery of the relevant products. In particular, the privacy policy and the terms of use set out in the General Data Protection Regulation (2016/679) can be found here.



 

12. Governing Law


These Terms shall be governed by Greek law, and any dispute arising in connection with the Program shall be subject to the jurisdiction of the competent courts of Athens.