How to fix your glo™ device
We're here to help you on your glo™ journey. We hope you have a basic understanding of your device and how it works. If you encounter problems, it's time to dive into specific troubleshooting techniques tailored for glo™ devices. We'll look at some steps you can take to address and resolve common issues. But remember, repairs should always be done by a glo™ professional. Let's focus on the glo™ Hyper Pro - all of the information and expert guidance below comes from the Frequently Asked Questions and the approved product manual.
So, how do I fix my glo™ device?
Here are some problems with your glo™ device that you can deal with at home, such as cleaning, restarting and general safety issues. But remember, repairs should always be carried out by a glo™ professional.
How can I reset my glo™ Hyper Pro?
To reset the device, press and hold the control button for 22 seconds until the display changes. The countdown will reset to zero if you release the button before the countdown ends. If the selector is not set to the OFF position, the product may perform an incomplete session before restarting. To perform the reset correctly, it is important to hold the button down continuously for 22 seconds.
How can I clean the glo™ Hyper Pro?
The device has a round cleaning door at the bottom. Open the door with your finger, apply the brush to clean the heating chamber from both ends, then close the door and use a little pressure to snap it back into place. After every 5 sessions, open the cleaning door and use a tissue to wipe away any moisture.
How long does a glo™ battery last?
The glo™ Hyper Pro uses lithium-ion batteries. The capacity of lithium-ion batteries decreases with each charging cycle.
Why is my glo™ Hyper Pro not charging?
If it is not charging, check that you are using the correct charging cable and accessories provided. Your device may be overheating - use and charge your device between 15 and 25C for optimal performance.
How to use glo™ Hyper Pro?
We want to make sure you have all the information you need to use your device with confidence. glo™ devices have built-in safety features designed to provide a safe experience.
Always ensure that:
- You use the device in accordance with the instructions in the user manual.
- Do not modify the device or use it with unauthorised accessories.
- Keep the device away from children.
What to do when your device stops working?
If you encounter a situation where your glo™ Hyper Pro stops working, don't worry. Remember that the glo™ team is just a phone call away, ready to support you and guide you through any challenges. Our customer service team is equipped to guide you through a quick diagnostic check to resolve the issue and, if necessary, process a warranty claim. Contact glo™ customer service or find your nearest authorised retailer in our store locator.
glo™ customer service email: info.gr@myglo.com
glo™ customer service number: 800-500-1450
