How to use

There is an issue with my device, who can I talk to?

First of all, all Hyper devices are covered by a 24-month warranty.
If you need further support, all you need to do is contact the myglo care team at 800-500-1450* or send us an email at info.gr@myglo.com.
Also, there will be no hassle for you. Our courier service will replace your device as soon as possible (depending on the area you live in).
*Monday to Friday from 08:00 – 20:00

The sticks keep jamming or breaking in my device, who can I talk to?

To begin with, we encourage you to brush your glo™ device with every pack. But even if that doesn’t happen, don’t worry! Sometimes our devices may be exposed to increased heat, humidity, and strain. That’s why every device comes with a 24 month warranty. No matter what’s happened to it during that time, your glo™ care team has got your back. Simply start a chat with us anytime, and we will send a replacement to you as soon as possible* with no questions asked! If your device is not working as intended and is outside its warranty, we suggest it may be time to invest in the newest technology at your local retailer or online here.

My device is hot. Is it safe to use it?

The Hyper pro+ is a heating device. Its surface gets warm when it's working, which is normal. We rigorously test our devices for safety and build in protection mechanisms to stop dangerous overheating. However, if the surface feels uncomfortably hot, stop using the device immediately and let it cool down.

Your device also has a recommended temperature range: 0°C-40°C. Please don’t use it outside of this range, as it may not work and the battery could be permanently damaged.

How can I properly maintain my device?

With the glo™ Hyper Pro+, caring for the device is easier. To keep it in excellent condition, we recommend using the maintenance accessory each time a relevant notification appears on the Easy View screen. You can find detailed instructions in the user guide, which is included in the device packaging.

Alternatively, follow the steps below for maintaining the device:
1. Allow your device to cool down for 10 minutes after a completed session.
2. Triple click the control button to lock your device.
3. Open the heating chamber using the sliding door and the access door.
4. Insert the maintenance tool provided in the starter kit in both ends and give 3 little twists.
5. Close the sliding door and access door.
6. Triple-click the control button to unlock your device before your next session.

If you have any questions or need additional assistance, the glo™ care team is here for you. Simply call us at 800-500-1450.

How do I know if my glo™ is within its warranty?

To check if your device is still within its warranty, simply locate the purchase date on your receipt or the confirmation email you received when you bought the device. Our devices come with a 24 month warranty, so if it's been less than two years since your purchase, you're covered! If you need any help or have any questions, feel free to reach out to our glo™ care team at 800-500-1450. We're here to assist you!

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