There is an issue with my device, who can I talk to?

First of all, all Hyper devices are covered by a 24-month warranty.
If you need further support, all you need to do is contact the myglo™ care team at 800-500-1450* or send us an email at info.gr@myglo.com.
Also, there will be no hassle for you. Our courier service will replace your device as soon as possible (depending on the area you live in).
*Monday to Friday from 08:00 – 20:00

The sticks keep jamming or breaking in my device, who can I talk to?

To begin with, we encourage you to brush your glo™ device with every pack. But even if that doesn’t happen, don’t worry! Sometimes our devices may be exposed to increased heat, humidity, and strain. That’s why every device comes with a 24 month warranty. No matter what’s happened to it during that time, your glo™ care team has got your back. Simply start a chat with us anytime, and we will send a replacement to you as soon as possible* with no questions asked! If your device is not working as intended and is outside its warranty, we suggest it may be time to invest in the newest technology at your local retailer or online here.

How do I know if my glo™ is within its warranty?

To check if your device is still within its warranty, simply locate the purchase date on your receipt or the confirmation email you received when you bought the device. Our devices come with a 24 month warranty, so if it's been less than two years since your purchase, you're covered! If you need any help or have any questions, feel free to reach out to our glo™ care team at 800-500-1450. We're here to assist you!

How can I properly maintain my glo™ device to prevent any future issues?

To keep your glo™ device in top condition and avoid issues in the future, we encourage you to brush it regularly (with every pack). You can find detailed instructions on the user guide, which is available in discoverglo.gr, and in the packaging of your device. If you have any questions or need further assistance, our glo™ care team is here to help. Just give us a call at 800-500-1450.

I have lost my warranty what is happening now?

If you've lost your warranty information, don't worry! To get a replacement, your device needs to be registered and still within its 24 month warranty period. If you haven't registered your device yet, please do so on our website. If your device is already registered and within the warranty period, our glo™ care team is here to help. Just give us a call at 800-500-1450, and we'll assist you with the next steps.