By your side in every moment.

Register device

How can we help?

We're here to offer support every step of the way.
A black circle with a white shield in the center, featuring an orange check mark. Four white arrows point inward toward the shield, with a white semicircular line around the edge.

2 Years Warranty

2 Years Warranty that keeps everything running exactly as it should.

A black circle with a white outline of a hammer and wrench crossed in the center. The design features a small orange mark on the hammer handle.

Accidental damage

If your HILO gets damaged, we’ll send you a replacement.*


*Terms & conditions apply.

Setting up couldn’t be easier

Setting up couldn’t be easier

A close-up of a maroon-colored electronic device with a round, metallic orange button on top, an orange arrow pointing to the button, and the word Hi displayed on a black screen.

Turn on the device

Slide the door to open the heating chamber and insert the stick.

A close-up of a maroon electronic cigarette or tobacco heating device with a white stick labeled virto inserted into it, set against a white circle on a dark red background.

Insert the stick

Gently insert the stick from the correct side up to the drawn line. Remember that the graphic must be outside the heating chamber.

A close-up of a sleek, maroon electronic device with an orange button and a white stick labeled Virto inserted into the top, set against a circular white background on a maroon field.

Prepare for the session

Choose between standard or boost mode. Press the button for 2 until it vibrates. The orange bar on the screen will show the time remaining until the session starts. Wait for the second vibration, glo™ HILO is ready for use.

A sleek, maroon electronic device with a circular orange-rimmed button on top and a small display screen showing a white bar and orange circle, set against a white circle on a dark red background.

Remove the stick

At the end of your session, gently remove the wand with a slight twist.

How to use
Stick Remover Tool

 

Got questions?
We’ve got answers.

HILO and HILO Plus both offer a premium heated tobacco experience with dual-heating technology. HILO Plus notably includes the EasySwitch™ heating pen which can be used on its own or with the charger pack. It also features a touchscreen interface — ideal for users seeking more control between charges.

HILO Plus features a more intuitive interface thanks to its touchscreen technology, and it also includes the EasySwitch™ heating pen. Both HILO and HILO Plus have the same advanced dual-heating technology.

Yes. Both HILO and HILO Plus support Standard and Boost modes, giving you flexibility in your experience.

The all-new HILO and HILO Plus are our most advanced devices yet.
They include the heating technology to use a combination of TurboStart™ Quartz and infrared waves. TurboStart™ technology heats 100% of the tobacco. This new technology heats up sticks in just 5 seconds for Hilo and less than 10 seconds for HILO Plus and to the highest heating level ever from glo™.

HILO and HILO Plus also use a different stick format from Hyper devices.
virto™ and rivo™ sticks have been exclusively designed for HILO and HILO Plus.

There are 2 heating modes for both HILO and HILO Plus.
You can choose either Standard or Boost mode on the device. If you have connected your device to the myglo App, you can further adjust the session length of Standard mode on your glo™ device, ensuring an even more tailored experience.

Need further help?

If you need a faster response, you could always use Live Chat
Start a chat:
Monday - Saturday 8am - 8pm. Excludes bank holidays.
Telephone
800-500-1450
Mon - Sat 8am - 8pm
Excluding bank holidays
Email
info.gr@myglo.com
We aim to reply to emails within 24 hours.