Ελληνικά
Frequently Asked Questions
THP come from the phrase Tobacco Heating Product. This technology heats the smoke instead of burning it.
Advanced Heat technology is an exclusive glo™ technology. Unlike traditional cigarettes, in which the smoke burns at 900°, glo™ technology heats the smoke to 260°C in Boost mode and 250°C in Standard mode without leading to combustion*.
*This characteristic does not necessarily mean that the product is less harmful than other tobacco products.
Induction heating is a widespread technology in today's kitchens, which has been miniaturized in the glo™ hyper appliance. It works in the following way: a battery charges a coil which creates a magnetic field, causing heat in the metal tube where the neo™ Stick is placed. The metal tube inside the device receives and heats the smoke rod, offering a more intense smoking experience & better performance of the heated smoke with a faster heating time.
No, glo™ produces smoke aerosol.
The glo™ releases smoke aerosol.
glo™ uses tobacco heating technology which, unlike traditional cigarettes, heats the tobacco contained in the special neo™ tobacco sticks. Unlike the traditional cigarette, combustion is completely absent, resulting in the avoidance of ash production. Therefore, neo™ Sticks are only used with glo™ and should not be attempted to be lit. The taste of neo™ Sticks is a whole new way to enjoy the taste of tobacco. At first, the taste will be distinct and different from that of conventional cigarettes, as they do not contain flavor components produced as by-products of combustion.
glo™ has a very different technology than electronic cigarettes. neo™ Sticks are tobacco products that require the advanced heating technology of the glo™ device to produce the flavor and nicotine within the tobacco vapor. The electronic cigarette is not classified, as a tobacco product, and is usually a stand-alone multi-use device that contains a liquid formulation with flavors and nicotine, which, when heated in the device, creates vapor.
It is common to associate glo™ with the electronic cigarette or call it a heated cigarette. The correct category name is smoke heating product and it is completely different from electronic cigarettes which use a completely different technology (vaping vs smoke heating).
According to the Greek regulatory framework, tobacco heating products can be used outdoors and have the same restrictions on use, sale and advertising as traditional tobacco products (conventional cigarettes). Therefore, a total smoking ban applies in all indoor public or private workplaces, in all HoReCas except outside areas that are excluded, in all types of waiting rooms, in airports except in designated smoking areas, at stations in all means of transport, including ships, in all school canteens, in all means of public transport, including taxis, in all private or public cars carrying children up to 12 years of age. The exact same legislation applies to e-cigarettes.
glo™ device must be disposed of in accordance with local regulations for the disposal and recycling of electronic equipment.
glo™ offers consumers greater customization thanks to its 2 modes: Standard and Boost. With the standard mode, the device heats up and is ready in just 20 seconds with a session time of 4 minutes. With the Boost function on the other hand, the device heats up and is ready in just 15 seconds with a session time of 3 minutes. The different functions - based on the time and temperature reached - provide two different experiences.
There are two usage modes that give the consumer the option to choose based on their preferences. Boost mode provides a shorter and more intense smoking experience. The device is ready to use in just 15''.
The glo™ smoke heating system is intended exclusively for adults and consumers of products containing nicotine. glo™ is not intended for: people under the age of 18, people who are allergic or sensitive to nicotine, pregnant and breastfeeding women, people who must avoid tobacco or products containing nicotine for medical reasons, people with heart disease, hypertension or diabetes. Keep glo™ products away from children and pets.
You must be over 18 years of age to use the glo™ smoke heating product.
The brand new glo HYPER PRO is our most advanced device to date, with the EasyView™ display.
- Enhanced with HeatBoost™ technology, offering an even more enhanced tasting experience*.
- With the addition of the TasteSelect™ shutter, glo HYPER PRO allows you to open the heating chamber and select the heating mode (Standard or Boost) with a single movement.
- glo HYPER PRO features the EasyView™ display, which gives you perfect control of key functions, such as in session preparation and monitoring and battery level.
*Compared to the glo HYPER X2. This product is not harmless and contains nicotine, which is an addictive substance.
glo HYPER PRO is designed to deliver up to 3 consecutive sessions.
Our new HeatBoost™ technology offers an even more enhanced taste experience*. HeatBoost™ technology has optimised the heating motor, electrical circuitry and temperature profiles to achieve better energy efficiency and enable higher heating temperatures, reaching up to 285°C in Standard mode and up to 300°C in Boost mode, while maintaining 20 sessions on a single charge. In addition, it allows for longer session times, with up to 4 minutes and 30 seconds in Standard mode.
*Compared to the glo HYPER X2. This product is not harmless and contains nicotine, which is an addictive substance.
No - the mode selection happens before the session start, rotation of the dial after this moment will not change the heating mode.
It is very important to clean glo HYPER PRO to maintain the best performance. It's really very simple, follow the steps below:
1. Let HYPER PRO cool down: Before cleaning it, make sure it has cooled down for at least 10 minutes.
2. Clean the bottom of the device: Every 5 sessions, open the door under your device and use a cloth to clean it.
3. Clean the heating chamber: Every 20 sessions, open both doors and use the brush, included in the appliance package, and clean the heating chamber on both sides. Remember to wash the brush with running water after each use and make sure it is dry before using it again.
The HYPER PRO offers up to 20 sessions on a single charge. The device can be fully charged in less than 90 minutes using the recommended adapter (12.5W (5V2.5A or 9V1.5A) and USB-C cable.
To restart the device, press and hold the control button for 22 seconds until the screen changes. The countdown will reset if you release the button before the end of the countdown. If the switch is not set to the OFF position, the product may perform an incomplete session before restarting. To properly perform the reset, it is important to hold the button down continuously for 22 seconds.
You can find out what the QR icon means below:
For your convenience, please contact the glo customer service line at 800-500-1450.
You can contact the glo customer service line at 800-500-1450 to check on the possibility of replacing the device as the battery performance has decreased.
glo™ HYPER X2 AIR is available in the following colors: Black, Blue, Navy, Purple, Teal, Gold & Pink. The basic colors Black, Navy, Gold & Teal can be found at all points of sale, while Pink, Blue & Purple are all available through discoverglo.gr.
- Number of sessions on a single charge: up to 20
- Charging time to 100%: up to 120 minutes
- Standard mode: warm-up 30 seconds, session duration 4 minutes, device vibration 10 seconds before the end of the session
- Boost mode: warm-up 20 seconds, session duration 3 minutes, device vibration 10 seconds before the end of the session
HYPER X2 AIR is designed to provide up to 3 consecutive sessions at normal room temperatures (15 -25°C). At higher temperatures, the number of consecutive sessions the device can perform may be reduced. The use of the device in high ambient temperatures (above 40°C) must be avoided, as the device may become hot enough to become inoperable due to its safety valve.
The top (smaller) button on the HYPER X2 AIR activates the preheat BOOST mode, which offers a shorter time to first puff and faster flavor release. The lower (larger) button activates STANDARD mode.
HYPER X2 AIR has a small cleaning hatch at the bottom. Open the appliance door to clean the heating chamber from both ends and then close the door again.
The main difference between HYPER X2 and HYPER X2 AIR is the improved & lighter design and optimized user interface (UI) with color LED indicator for HYPER X2 AIR. The heating method and sensory experience are similar.
The glo™ HYPER X2 AIR is available in many unique color combinations. However, so far there is no option to personalize the device.
neo™ Sticks contain specially processed tobacco, real (premium) tobacco, glycerin and flavorings.
glo™ is designed for use exclusively with neo™ Sticks Demi Slim. There are 7 choices of neo™ Sticks: Golden Tobacco, Classic Tobacco, Terracotta Tobacco, Smooth Tobacco, Scarlet, Arctic and Green
You should not light neo™ Sticks with a match or lighter, or attempt to consume them like a conventional cigarette. neo™ Sticks are designed exclusively for use with your glo™ device.
veo™ Sticks are tobacco free. They are made from the Rooibos plant (a botanical ingredient) and they are infused with rich flavors and nicotine.
veo™ promises an intense flavor experience, enhanced with a capsule.
veo™ is aimed at adult nicotine users, particularly at those modern smokers looking for an alternative that mimics the ritual of smoking without containing tobacco.
veo™ Sticks can be used with all existing glo™ Hyper devices.
veo™ Sticks are available in three different flavors, giving the consumer the option to choose:
- Green Click: Rooibos-based, infused with a rich mint flavor.
- Scarlet Click: Rooibos-based, infused with a rich and refreshing berry flavor.
- Violet Click: Rooibos-based, infused with a rich and creamy blueberry flavor.
These flavors undergo strict laboratory evaluation by our scientists before they are approved for use in our products.
veo™ Sticks are made from high-quality Rooibos leaves with the addition of "pure" nicotine.
Aromatic substances are added to the mixture, which is then combined with wrapping materials, filters, and capsules to create veo™.
At the moment veo™ sticks are manufactured in Europe.
Yes, they do. Rooibos is the main ingredient in the veo™ blend, and nicotine is infused during the blending process.
Pharmaceutical-grade nicotine is used in veo™ Sticks.
Τhe price of the packs will be €2.80.
Your device code is on the back of the package: There is a sticker that says my glo™ number.
1. Personalized support
2. Technical support
3. Immediate device replacement in case of defective device or breakdown
4. Be the first to know about glo™ news
1. On discoverglo.gr by selecting Device Registration from the main menu.
2. In our call center
3. At specific points of sale throughout Greece To activate the warranty of the device you must have the my glo™ number which is written on the back of the box and lasts for 12 months. If you have not registered your device, you should keep the proof of purchase and the my glo™ number from the device box.
The device warranty is valid for 12 months from the date of purchase. The consumer should have registered the device in the system through discoverglo.gr or the Customer Service Line or have kept the purchase receipt and the packaging of the device given at the points of sale or from his online purchase.